Case Studies
Real Deployments. Real Results.
See how organizations put the IngenID One™ Platform to work stopping fraud, securing high-stakes interactions, and earning user trust — in their own words.
Featured Case Study
Community Supervision, Secured by Voice
How Tyler Technologies strengthened its automated phone check-in service with IngenID One™
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Tyler Technologies, Inc.
CaseLinkPRO — Automated Phone Check-In for Community Supervision
We’ve had a great experience partnering with IngenID for voice biometrics in our CaseLinkPRO automated phone check-in service for Community Supervision.
Since moving to IngenID, performance has been consistently strong. We achieved a 96.9% first-attempt pass rate on voice authentication transactions. The platform has been reliable, and the implementation was smooth from start to finish.
IngenID also brings added safeguards that matter in our environment, including deepfake detection and audio quality assessments. These capabilities provide an extra layer of protection and help ensure the integrity of every interaction. Just as important, their professional services and support team has been responsive, knowledgeable, and easy to work with throughout the transition and beyond.
We closely monitor customer feedback, and since the switch, it has remained consistently positive — with no reported issues or service disruptions. That level of stability has strengthened confidence in our phone-based reporting process.
IngenID has proven to be a dependable partner. Their solution supports both the integrity and efficiency of our workflow, and I confidently recommend them to any organization seeking a secure, reliable voice authentication solution.
“IngenID has been a dependable partner for our CaseLinkPRO phone check-in service. Their deepfake detection, audio quality safeguards, and responsive support team strengthen the security and integrity of every interaction. I highly recommend IngenID as a trusted voice authentication partner.”Lorelei Judd Sr Product Manager, Tyler Technologies, Inc.
Where This Applies
Built for High-Stakes Check-Ins
Parolee & Pretrial Monitoring
Verify curfew location and identity for parolees and others being monitored, without added friction for the caller.
See this use case →Bail & Surety Compliance
Validate that those released on pre-trial bail are checking in regularly, with a full audit trail behind every call.
See this use case →IVR Authentication
Authenticate callers directly inside the IVR flow and route to automated processing or a live agent as needed.
See this use case →More Stories
More Case Studies, Coming Soon
We’re adding new customer stories regularly. Have a result worth sharing? Tell us about it.